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      TTEC

      Engaged employer

      TTEC reviews

      Horrible - Customer Service Representative TTEC Employee Review

      1.0
      8 Nov 2012
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Get paid for sitting and doing nothing during training.

      Cons

      Constant technical issues. When you call the tech line, there is at LEAST an hour hold time. I have heard that it can take up to FOUR. Training is basically nonexistent and mostly consists of troubleshooting why people are unable to log into systems needed for training. Good luck getting the correct pay, as the "accounting" department doesn't know how to use a calculator.

      Explore other reviews about TTEC

      5.0
      30 Apr 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      19 Jun 2026
      Patient support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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