Allstate Customer Account Representative - WAH Customer Service TTEC Employee Review

1.0
3 Nov 2017
Recommend
CEO approval
Business outlook

Pros

None....absolutely none....I resigned today effective immediately after being shorted 6 hours because of their ongoing system issues......I am penalized because their equipment does not work correctly. I won't work for a company that robs their employees.

Cons

You are demanded to log into the system on your days off and on your own time and review your metrics and check the internal email. This can add up to about an hour a week that we have to spend our time and not be compensated for it.......I think that is against the law and now that I am not paid for time that they were fixing my system I may need to see an employment attorney. I am 60 years old and started babysitting at age 12 and have been employed ever since... BS from U of F and this is the worst job I have ever had in my entire life.

Explore other reviews about TTEC

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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