Pros
-Work-From-Home Job -Not Overly Micro-Managed I've worked for many call centers before- this place gives you a bit more freedom -They Focus on Quality, not just quantity Some managers/team leads are not just stats oriented and are about the treatment of the customers, not just the numbers. -Staff is helpful and friendly -They give staff Voluntary-Time-Off and offer extra hours when available -Very good group-based training
Cons
-Working from home could be difficult if you don't have a good internet connection- have at least 50mbps connection and the computer you have is fast, and last- make sure you have no packet loss- otherwise customers may have trouble hearing you. -Pay is a bit low- but it's better than having no job. -Sometimes they have to cut/increase hours - this could be either a pro or con (but usually they only are slow a few times a year)