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      TTEC

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      TTEC reviews

      Could be better - Senior Customer Service Specialist TTEC Employee Review

      2.0
      14 Dec 2025
      Senior customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      -The fact that you can work remotely.

      Cons

      -Salary stagnation is a real problem and the standard excuse is "no budget", which translates to no pay raise in 3 years. -Poor culture and non-existent management & HR. -Poor benefits, 50 EUR voucher is not enough. -Unrealistic and random (monthly) bonus scheme and data inaccuracy most of the time, which leads to delays in case you are lucky (or manipulative) enough to meet the targets. -No visibility which creates a toxic and shady environment. And the list goes on...

      avatar
      TTEC Response
      5mo
      Thank you for sharing your experience. We appreciate your feedback on remote work, compensation, and workplace culture. Insights like yours help us identify opportunities to improve support, transparency, and our processes. You can also share your experience at www.ttecwehearyou.com so it reaches the right team. Wishing you continued growth in your role.

      Explore other reviews about TTEC

      5.0
      20 Oct 2025
      Operations support
      Recommend
      CEO approval
      Business outlook

      Pros

      Training Plus Opportunities Plus Onboarding Plus

      Cons

      Training Times Strictly Enforced (Options for Flexibility Needed) Salary Varies

      4.0
      18 Jun 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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