Pros
-Reliable email and phone system for when you have to ask your coworkers countless questions on the ever changing policies -Sometimes head office will send you holiday grab bags (we got popcorn for Halloween) -So many virtual trainings -You'll learn to multitask quickly by doing other people's jobs
Cons
-What is expected of you can change at the drop of a hat -Meetings will happen that even your supervisor won't know what it's about -Lack of empathy from direct supervisors when you express your workload is too high -Slow claims system that crashes weekly -Supervisors that contradict each other -Having 15 people quit in the span of 4 months -No upward mobility -Expected to do higher level work than your actual job title (example, CA doing MO or Examiner work) -Working past your hours just so you don't get buried in tasks -Required to divulge health information and go to multiple yearly medical appointments to qualify for company health insurance