Extremely flexible - Ops Manager TP Employee Review

5.0
21 Nov 2024
Recommend
CEO approval
Business outlook

Pros

- **Supportive Work Environment:** Teleperformance fosters a supportive and collaborative environment where teamwork and mutual respect are highly valued. - **Professional Development:** The company provides ample opportunities for professional growth and development through training programs and career advancement options. - **Flexible Hours:** The flexibility in work hours helps maintain a healthy work-life balance. - **Diverse Workplace:** Working at Teleperformance has exposed me to a rich diversity of cultures and perspectives, which is truly enriching. - **Strong Leadership:** The leadership team is approachable and open to feedback, making it easy to communicate and address concerns.

Cons

**High Volume:** The high volume of calls can be challenging, especially during peak times. However, it’s manageable with the right support. - **Fast-Paced:** The fast-paced nature of the job might be overwhelming for some, but it’s also an opportunity to develop strong multitasking skills. **pay:** Inflation is a real thing and well the pay wasn’t terrible. Two years ago. A lot could be left to be desired. I would like if they would to do like annual cost of living evaluation based on where people live because a lot of agents do end up needing to work a second job to make ends meet.

Explore other reviews about TP

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Cons

Nothing I can think of thats a con

3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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