-Too many meetings and not having enough time to coach your team.
-Being in constant fear of losing your job.
-Can be terminated and not know. It starts with a layoff with a promise to move the employee to a new program that never happens. Then, it's calls for no call no show.
-Team changes from one enrollment period to another, which causes a lack of cohesion.
-Agents are captive and have a very difficult time getting released from captive status.