Good For a Paycheck if you're desperate - Financial Solutions Specialist TIAA Employee Review

It turned into a crisis hotline full of people who are short on money and need constant hardships to stay afloat. Calls were constantly coming in and the widget counters expects you to talk for 8-9 hours straight continuously. You'll also find that certain employees never have to take calls and some must be on the phone all the time. Those cherry picked to be off the phones are firm favorites who will be moving up, others are decided early on you will never move on. Metrics always increasing to save on bonus money. Basically you're career is more than likely will die here and will make you hate the financial service industries.