Preach a fake culture that seems to not even exist - Retail Banker TD Bank Employee Review

Literally have been told by one of my trainers that when they were a manager they lied to the clients about certain things and when I mentioned the conversation to my co worker I was told oh yeah we all lie to the clients. I have been in training and was being told never do this then exactly what I was informed were not supposed to do I saw and mentioned I just did this in training and was told oh yeah its no big deal. It is an already repeating theme it seems to preach the new glorious culture yet continue to do the job incorrectly and ignore protocols or rectifying repeated wrong actions and clients needs. When discussed I was asked why am I worried about it and seemed to draw a negative response to trying to follow what was being preached.