Great benefits - Customer Service Representative (CSR) T-Mobile Employee Review

4.0
18 Dec 2024
Recommend
CEO approval
Business outlook

Pros

great benefit pay was good and so were incentives

Cons

Heavy push to sell which leads to reps pushing or use malicious tactics to push customers to sign up for things they dont know anything about

Explore other reviews about T-Mobile

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Always changing atmosphere no day is the same

Cons

Depending on leadership not a lot of recognition

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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