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      Synoptek

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      Synoptek reviews

      Authentic and Fast Paced MSP - Manager Synoptek Employee Review

      5.0
      15 Oct 2024
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Incredibly challenging work, smart people, hardworking culture, transparent and direct communication from the top down (which is refreshing) and a lot of work has gone into making sure there is a culture of ongoing feedback to employees and opportunities to be recognized. It isn't perfect, but you can tell HR and leaders care. Improved communication from leaders which shows they are listening to employees. Excited about our focus on AI and how we can make an impact on customers.

      Cons

      A lot of work and it can feel like there aren't enough resources at times. Need better tools and resources to streamline and optimize processes. Pay could always be more competitive, I think, for certain roles.

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      Synoptek Response
      1y
      Thank you for sharing such detailed and thoughtful feedback! It’s great to hear that you appreciate the challenging work environment, the culture of transparency, the focus on ongoing feedback and recognition and the dedication of our teams. It's great to know that you feel HR and leadership are genuinely invested in creating a positive workplace culture. Our focus on AI is something we’re excited about as well, and we’re committed to ensuring that our efforts continue to drive meaningful impact for our customers. We understand that a balanced workload, efficient resources and tools to streamline processes play a key role, and we’re continuously working to optimize processes and invest in better tools to support our teams. Competitive compensation is always on our radar, and we strive to ensure alignment with industry standards while fostering growth and development. Your suggestions are greatly valued, and we’ll continue focusing on transparency, accountability, and investing in both tools and people to drive success. Thank you for being a part of this journey with us!

      Explore other reviews about Synoptek

      5.0
      31 Dec 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Challenging work, opportunity to learn, etc.

      Cons

      Teams don't have confidence in growth opportunities in the US

      1.0
      20 Feb 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are some of the best and like family. We care a lot about our teams and our customers. There are good leaders here but it has just become too hard for us to lead the way they want to.

      Cons

      Executive Leadership, especially the CEO. The culture has changed a lot since he replaced the former CEO. He does not operate with the same values that have been a part of the company ever since I got here. He rules by fear, control, micromanagement, and is unapproachable. You can see it in meetings with the business and even in our Company meetings. It is uncomfortable. He has started only bringing people in from his former network and they are bringing in their friends. Everything is India focused and North America people are losing their jobs and those that are left are burned out from the excessive workload. We are watching good employees leave either on their own or because they are forced out. The optics of who is leaving and why are not good. I want this to work but it feels like a sinking ship at this point. Our customers aren't even happy with us anymore and that makes our jobs even harder.

      1
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