2.0
26 Jun 2020
Current employee, more than 10 years
Recommend
CEO approval
Business outlook
Pros
Direct line managers are generally great and supportive. Colleagues support each other. Always evolving branch where there is often something new to learn.
Cons
Upper management is populated with despots and bullies. Both contract SLAs and internal work performance metrics are set without understanding of what is possible or the services being provided. The services are sometimes created without subject matter experts, leaving clients frustrated. Clients are almost less important to this company than employees with knowledge. Employees are constantly having to work harder to cover issues they know little about.