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      Symetra

      Engaged employer

      Symetra reviews

      Great company, horrible department - Associate New Business Case Manager Symetra Employee Review

      1.0
      25 Jul 2019
      Associate new business case manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits,Work from home, Work/life balance, Pay

      Cons

      Management team does not accept change. Environment created by management is toxic and competitive to the point that members within team do not trust each other. Everyone is on edge due to the impossible goals we are trying to meet. Management will use employees to reach their goals even if that means sacrificing their individual goals. Sales isn’t held responsible for the relationship management piece of this job, new business is expected and pushed to uphold this, in addition to meeting stringent processing and quality goals. Pass/Fail quality system is not good for anyone, ever (except maybe less work for the quality team itself). Send a complete case to quality, make one error on something that doesn’t even affect the policy, receive a 0% for the whole case.

      avatar
      Symetra Response
      6y
      I appreciate your comments – it’s not always easy to share feedback. It’s true – Symetra is a growing organization and we are always working to improve. I am glad we have team members like you, with experience to help shape our future. Please continue to share your feedback and ideas, with managers, other leaders in our department or with our HR Business Partner.

      Explore other reviews about Symetra

      5.0
      8 May 2026
      Actuary ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture, people, pay and benefits. Remote work is awesome.

      Cons

      Can't think of anything right now

      avatar
      Symetra Response
      2w
      From Dena Ashlock, Actuarial: Thank you for the kind words and for your years with Symetra! We're glad the culture, benefits, and flexibility have made it a great place to work. We hope to keep earning that review for years to come!
      5.0
      8 Apr 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Great opportunities here to become a true student of the business. Flexibility in work location, because it's really and truly a fully remote first workplace. Opportunity to develop and nurture an effective sales system, bring value and partner for a lifetime with financial professionals to help grow businesses, and protect clients' and families' futures. Guidance and employee engagement in future-proofing the business, leadership opportunities, and opportunities for community impact that you can measure both with hard data and with emotional impact on the team. I'm genuinely glad to get up and go to work every morning. I'm grateful for the opportunity, and the confidence given to us to be driven and self-sufficient professionals.

      Cons

      Training is getting exponentially better, and structure is fomenting, but still isn't where it should be, by far. Sales teams bolster each other, but there's a perception of "performance punishment" that affects morale. The company wants to be a top ten carrier, but feels like it's lacking direction in other divisions, and our operational growing pains are evident to advisors.

      avatar
      Symetra Response
      2mo
      From Erin Woltz, VP Talent Management and Change Leadership: Thank you for this thoughtful feedback and for the genuine enthusiasm you bring to your work here! It's meaningful to hear that you find purpose in partnering with financial professionals and contributing to something larger. Appreciate you highlighting your concerns; these are the kinds of observations that help us identify where our growth is creating friction. We encourage you to continue sharing that perspective with your manager and through our internal feedback channels. Voices like yours are part of how we get to where we want to be.
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