This all boils down to bad executive leadership. They do not listen to their employees. The training program is great, if everyone completed things the same way. Even with the training, once you get your assigned center/centers, you find that things are not done the way that the training states to. They also neglect to tell new employees that not only will they need to complete insurance Accounts Receivable work, but they will also be a call center for patient calls. This company could get rid of one person in particular and morale would skyrocket.