OK if in right department but carefully review April '19 FTC lawsuit if considering - Anonymous employee Surescripts Employee Review

3.0
25 Jun 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Purpose of review is to give a balanced view of what my experience was like. * Diversity of staff, with range of ages across most levels (see older and younger workers in same level- not just young like other IT firms) * Reasonable work hours and demands * Ability for many to telecommute (and set up well for it as staff split between VA & MN). * Most of Senior Leadership approachable; CEO is nice and well respected. * E-prescribing is an area of health care that is working well so can feel good working in it * Many colleagues are nice depending on dept. * Agile focused.

Cons

* The April 2019 FTC pending lawsuit against Surescripts adds a significant level of uncertainty - esp someone looking to join from a stable company. Unknown how outcome could affect business or most importantly job security. This FTC lawsuit is public and easily found on Surescripts website, FTC and Google search. * Some departments don't work well with each other or are siloed, including teams within departments (including my last one). Made it harder to get job done and to innovate – as had to be careful not to step on others feet without knowing it – especially when new. Got frustrating when having to ask a question and get push back or step into process that is unknown and being reprimanded for it. *Some staff are introverted and rather direct (not a company of extraverts). Staff takes and posts results of Myers-Briggs type test on office/cube door so you know what they are like. * Business is rather slow moving for core products.

Explore other reviews about Surescripts

5.0
1 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Strong leadership, values and work life balance. Competitive above market benefits/compensation

Cons

new ownership driving workflow fluctuations, not necessarily a negative but more frequent fire drills and impromptu pivots

1.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Excellent individual contributors and dedicated frontline teams who support one another through an incredibly difficult corporate culture.

Cons

Leadership within the Technology and Security organization operates entirely on fear, micromanagement, and self-preservation. Transparently reporting organizational risks or highlighting operational gaps is treated as a personal threat by management rather than a professional duty. The leadership style relies on moving goalposts, extreme gatekeeping (like exhausting daily interrogation-style briefing traps), and intentionally vague performance feedback so success can never actually be achieved. Top-performing professionals are systematically targeted, isolated, and managed out through fabricated performance issues to protect executive reputations. Furthermore, the HR department is completely toothless. Detailed, explicit exit interviews outlining this exact abusive behavior and naming impacted employees are met with empty empathy but zero corrective action. HR routinely chooses to protect toxic executives over maintaining basic workplace ethics. Since the corporate takeover, the culture has entirely shifted from psychological safety to compliance through fear, causing widespread burnout, anxiety, and a mad dash for the exits by top talent. If you are considering a job here, do yourself a favor and reach out to former employees on LinkedIn, and hear about it directly.

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