employer cover photo
employer logo
employer logo

Superior HealthPlan

Part of Centene

Engaged employer

free at last - Anonymous employee Superior HealthPlan Employee Review

1.0
20 Sept 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

there are no pros to list

Cons

Micromanaged ; feels like a day care; not uncommon to get the same email from four different supervisors, all saying the same thing. Top Heavy management. Some are just window dressing. Team leads are often de facto managers, but are not paid as managers. Working 16 hour days is not uncommon. Managers are hired because they possess a degree in management but have zero experience with people. Very toxic environment. Your job description will not be the same in a month as what you thought you are hired to do. You will be expected to take on work you've not trained for, nor do you have a skill set for. You will be audited on your work, whether you have been trained adequately or not, and then threatened with termination if you fail to perform. In fact, you will be threatened with termination daily. Management looks upon every employee as suspect, lazy, and lacking. Management rewards favorites. Management will lie to protect themselves and their favorites. Management is abusive, and has been known to use intimidation, threatening communication. You may have less than 5 hours of training, if you are lucky. HR is not only ignorant, they are complicit in the hostile work environment. You can do better for your self. This is a sinking ship. If you choose to work here, make sure you keep a file of any interactions you have with HR or management. They will lie and twist everything you say and do. The management sets the tone of the organization. This tone is hostile/ fear driven.

Explore other reviews about Superior HealthPlan

5.0
17 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Competitive benefits and pay. There are a lot of growth opportunities. Work-life balance with generous PTO including preventive care hours.

Cons

Quality and metrics effect your bonus.

avatar
Superior HealthPlan Response
5mo
Thank you for taking the time to share your experience, and we’re happy to hear that you made use of the PTO and time off for preventive care visits. The health of our employees is incredibly important to us, so we’re glad these benefits are helping you stay healthy and supported. If you would like to share any additional feedback, do not hesitate to email our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.
3.0
10 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Work from home, decent pay

Cons

Stupid Matrix system, rate your calls for silence, 2min 59 second of hold time, so you have to keep asking members to hold, rate your documentation, micro management, Using the term, (Bad Behavior) Can't use bathroom on normal Aux, Take training courses while taking calls, while talking to member unexpected calls from management , etc, list goes on

avatar
Superior HealthPlan Response
6mo
Thank you for your service and for taking time to provide your feedback. If you would like to share more details, please send an email to our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.
See reviews by: Helpful|Rating|Date|All