Profits over People - Contact Centre Management Super Retail Group Employee Review

1.0
27 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Job Stability Facilities People you work with Middle Management in some areas care and have brains

Cons

Senior leadership far removed from front line experience and under value the staff experience (particularity if they are not staff in a store making them sales) Constantly place profits over people, enacting plans that make shareholders happy but destroy the mental health of anyone attempting customer service or to protect the front line from the top down BS Constantly place unqualified/unskilled members in leadership roles, favoring men over women for these.

avatar
Super Retail Group Response
1y
Thank you for taking the time to provide thoughtful feedback. We are pleased you found value in the stability, workplace facilities and the people you worked alongside. It is encouraging to hear your recognition of the care and capabilities of many in middle management. We acknowledge the concerns raised regarding leadership visibility, team recognition and the evolving culture of the business. While the company has undergone significant change in recent years, we remain committed to listening to our team, learning from experiences like yours and building a workplace that encompasses our core values. Your feedback has been shared with our internal teams to support ongoing reflection and improvement. Thank you for your contributions and for being part of our journey.

Explore other reviews about Super Retail Group

4.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

good environment to work in

Cons

No cons so far for this company

avatar
Super Retail Group Response
1w
Thank you for taking the time to share your experience with us- we’re really glad to hear you’ve enjoyed working with Super Retail Group. It’s great to know you’ve found the environment to be a positive one, and that’s a credit to the teams and leaders who help bring our culture to life each day. Creating a supportive and enjoyable workplace is something we genuinely value, and feedback like yours reinforces that we’re on the right track. Thanks again for your contribution and we wish you all the best in your ongoing journey with SRG.
3.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Pay isn’t too bad, work life balance isn’t too bad. Discount is surprisingly good.

Cons

Company is too tight on wages spend, but then expects every store to do lots of fitments which there is a lot of steps to even fit some wipers. They also require 2 people to do any battery test/battery fitment but that’s hard to do when you’re only given enough hours to have 3 people on the store. I believe they need to re assess there wage budget for stores, meanwhile head office have free drinks, ping pong table, foosball and there own cafe with heavily discounted coffees.

avatar
Super Retail Group Response
3mo
Thank you for taking the time to share your feedback and for your continued contribution as a Store Manager. We’re pleased to hear you value the team member benefits, pay and work-life balance, and we appreciate your honest perspective. We recognise that balancing labour investment with operational requirements can be challenging, particularly when delivering safe and compliant services for our customers. Feedback like yours is important and is regularly reviewed as we continue working to support our store teams while maintaining safe operating standards and sustainable business performance. We also understand how important it is that all areas of the business feel supported, and we remain focused on improving the experience for our store teams. Thank you again for sharing your insights and for the role you play in supporting your team and customers every day.
See reviews by: Helpful|Rating|Date|All