Pros
Some of the coworkers were great and very welcoming. The L2's were helpful, coworkers helped you
Cons
Lack of assistance from supervisor(s), my super played on her cell phone while I stood behind her waiting for her to respond to me - on more than one occasion. A lot of customers were the nastiest of people I've had to ever deal with, and I have worked in other call centers before. If your L2 wasn't at work, good luck with getting help. The company really didn't care to correct customers delivery issues (we handled calls from customers all over Canada for their paper delivery), they let the customers issues go unresolved, then when the customer wants to cancel I HAD to try to get them to stay, when morally I had a hard time with. If the route supervisor continues to allow problems occur despite how many times we tried to dispute it, what is the use? Oh right, money in the company's pocket. Company pulled a fast one closing the RSS part of the call center without notice, had already opened call center in another country. Our call queue would jump up than down to 0 calls within seconds, then they started shutting down our programs and phones. Didn't find out until mid day that we were going home. I wouldn't even buy a Sun Media newspaper, horrible company all together.