Pros
Summersalt attracts (but cannot generally retain) great people. If you're able to work here full-time, you receive decent benefits and great PTO. They are transitioning to mostly part-time in CH to avoid paying benefits, though. And, truthfully, some of their products are amazing -- the fabric developers especially deserve to work someplace that appreciates them more.
Cons
Most of the excellent people will leave because of company and team leadership -- a senior manager over Customer Happiness decided to look elsewhere after being screamed at by a founder in an in-person meeting with other leadership. The culture of belittlement exists at lower leadership levels, too. There is a job expectation of lying to customers. Some of it is in the name of brand protection, but in reality, a lot of it is because leadership does not want to own up to any mistakes. Departments are siloed off, so a lot of knowledge from product and marketing and IT does not make it to the people interfacing with customers. Marketing decisions were often made in spite of deep concerns from the Customer Happiness team, especially in regards to false promissory language and highlighting shipping timelines that could not be supported. Support agents were put in a huge bind when they had to referee high-level complaints, like from influencers who weren't paid their 5-7 figure retainers and were making it known on social media. Or: when Summersalt did not pay their shipping and warehouse partners, no orders were shipped for at least a week, but Summersalt was still making sales and promising typical arrival times, so the customer team had to lie to customers and deal with a much higher contact rate/escalation rate. And to top it off, you are not paid what you are worth, nor equitably in regard to the sheer amount of high-pressure interactions that CH has to shoulder. This department was directly promised a raise opportunity three times over two years, and none of those ever happened. The pay listed on Glassdoor is not remotely accurate.