Great for both Tutors and Students with Excellent Systems in Place - Tutor StudyGate Employee Review

5.0
8 Jan 2022
Recommend
CEO approval
Business outlook

Pros

I'm coming up on one year on StudyGate, working in Humanities, and things have been building steadily until it just exploded this Fall semester. StudyGate is a "marketplace" that brings together tutors and students, while asserting strong checks and balances before hiring the tutors to ensure high quality work is always delivered. Jobs requiring quick explanation or even more in–depth assistance are posted by students and bid on by all tutors in a given subject area. Just as there's a No–BS Money Back Guarantee for students, there may as well be a No–BS Earnings Guarantee for tutors. Money is paid directly into a Wallet and withdrawn by either Stripe or PayPal. This is a huge relief for any freelancer to know that there is only one single negotiation phase up front and the rest of the payment process is automated after delivery. Work is readily available and if you're willing to grow outside your comfort zone and learn skills for new learning areas, you'll be able to bid, and add value, to ±90% of jobs posted. StudyGate's also been doing good work in expanding to foreign markets so there's always been a fair mix of easy–medium–hard jobs available. If you focus on adding value rather than just delivering results ("What can I do to get you to an A+, rather than just passing"), it is relatively easy to build longterm relationships with your clients. The UX is better than intuitive, it's invisible. I learned all I needed to in the first three minutes. And it took about two minutes to navigate to all the pages. While I've only dealt with Support on one occasion, they've been both helpful and effective.

Cons

I've experienced three downsides. One, jobs are really scarce over the summer, but that really is the nature of tutoring. Two, you'll be working across different timezones, but can be alleviated with good scheduling on your part. Three, there is a super detailed registration process. You'll need a copy of your certification, some kind of legally valid identification, and you'll even need to make a brief video of yourself. But that's really one of those silver lining kind of things for you as a tutor. Because it means you'll never be outbid by someone with less skills than you.

Explore other reviews about StudyGate

5.0
4 Apr 2020
Recommend
CEO approval
Business outlook

Pros

User friendly platform with good tutors to help students. Quick support provided by team for both tutor and students.

Cons

Students don't approve answer and so tutor has to wait 14 days for payment.

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StudyGate Response
5y
Hey there, thanks for this feedback. I started a simple YouTube channel where I walk around the city and share how about how to best use this platform. I also made a blog and a tutor help center. My goal is quick success for competent tutors by connecting them with students that need help in the tutor's expertise. Regarding the cons, I really appreciate your pointing that out as I hear it a lot. We set 14 days because some of our students need to crosscheck SG answers before approval. Tutors are free to request a review from students beforehand, and that would close out the question as well. We post help articles for how to navigate that process. For more information on the topic, check out this video: https://www.youtube.com/watch?v=foBNoowN5jw
1.0
17 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Good motivating emails which are not related to work are sent every now and then.

Cons

1)A nano-tutoring website with hardly 20 students which only thinks about its own profits rather than thinking about the tutor’s hardwork. 2)Delayed payments->The tutor gets the chance to withdraw the payment after 14 days incase the student doesn’t dispute the answer. Once the withdrawal is requested, it takes further 2 weeks to get the money to your paypal. It takes a month to get the payment for 1 answer and that too with a deduction of $20-$30 3)The only company which gives students around 14 days to accept or reject/dispute an answer. The students are basically Chinese students looking for free answers. They post the question, get the answer, dispute the question and eventually get the answer along with a full refund of their payment and the tutor gets nothing for his/her hardwork.

13
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StudyGate Response
6y
Hello, thank you for your feedback. To address your points, the emails we send are related to the bid process. We treat homework help as a strategy to be refined, so I’m really glad you at least found the content encouraging! We don’t use the term nano-tutoring on our site, but we are a safe space for students who wouldn’t feel comfortable asking questions at their local institution. We want to be a part of each student’s success story. Our take on the 14 days for payment is that tutors are in charge of their accounts. If tutors answer on time, correctly, and establish trust with the student, then the student will approve the answer quickly. Otherwise, our view is that the student has the right to wait. If a student disputes a question, we’d prefer not to mediate at all as it is the tutor who has a reputation to maintain via the platform. But if a student is not treated respectfully and fairly, StudyGate will make it right. Finally, I’m sorry there was a payment delay to your account. I’d be happy to discuss this further offline so that we can resolve any missing or delayed payments. Again, I appreciate your taking the time to critique how we’re doing, we’re busier than ever and eager to improve! –Jacob Hallman
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