One word - Amazing - Tutor StudyGate Employee Review

Hey there, thanks for this feedback. I started a simple YouTube channel where I walk around the city and share how about how to best use this platform. I also made a blog and a tutor help center. My goal is quick success for competent tutors by connecting them with students that need help in the tutor's expertise. Regarding the cons, I really appreciate your pointing that out as I hear it a lot. We set 14 days because some of our students need to crosscheck SG answers before approval. Tutors are free to request a review from students beforehand, and that would close out the question as well. We post help articles for how to navigate that process. For more information on the topic, check out this video: https://www.youtube.com/watch?v=foBNoowN5jw

Hello, thank you for your feedback. To address your points, the emails we send are related to the bid process. We treat homework help as a strategy to be refined, so I’m really glad you at least found the content encouraging! We don’t use the term nano-tutoring on our site, but we are a safe space for students who wouldn’t feel comfortable asking questions at their local institution. We want to be a part of each student’s success story. Our take on the 14 days for payment is that tutors are in charge of their accounts. If tutors answer on time, correctly, and establish trust with the student, then the student will approve the answer quickly. Otherwise, our view is that the student has the right to wait. If a student disputes a question, we’d prefer not to mediate at all as it is the tutor who has a reputation to maintain via the platform. But if a student is not treated respectfully and fairly, StudyGate will make it right. Finally, I’m sorry there was a payment delay to your account. I’d be happy to discuss this further offline so that we can resolve any missing or delayed payments. Again, I appreciate your taking the time to critique how we’re doing, we’re busier than ever and eager to improve! –Jacob Hallman