When you start, you sign documentation stating that you promise to always act in the best interest of the company and drive for success. The thing is, RSRs have no agency. They aren’t trusted with being able to conduct business in the field, they are more like technicians. There is no way to creatively solve problems for customers because of the rigidly unified system that this company has moved to. I have operated businesses for over a decade and never worked with a vendor who is as powerless as a RSR with SRP. They are the kings of “No.” No work/life balance. Expected to manage massive inventories with no forecasting tools to do so. No realistic labor forecasting goes into routing, deliveries, service times, etc. There is noone analyzing workflow who truly understands how inefficient the technologies they employ are. Serious lack or real operational structure. They have tried to trim the fat but went too far and cut into the bones of their business. You will never know how you are performing, because you are never provided with sales data for your route. Your ASM is a compliance officer who runs backup as opposed to a business person. Seriously outdated backend software systems. You should be able to log into a case management platform to access sales, helpdesk tickets, rsr notes, etc, to keep everyone up to date on every store.
