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      StepChange Debt Charity

      Engaged employer

      StepChange Debt Charity reviews

      Some reviews are lies - Data Verifier StepChange Debt Charity Employee Review

      5.0
      28 Jun 2019
      Data verifier
      Recommend
      CEO approval
      Business outlook

      Pros

      The people. The team leaders. Free tea and coffee. Helping to UK become debt free.

      Cons

      There are some colleagues who aren't happy with anything the company trys to do. No matter what they complain. It's not a con with the company it's a con with some employees thinking they deserve more, even though they knew how much their wage would be when starting and they knew the hours. They just want to moan for the sake of moaning

      avatar
      StepChange Debt Charity Response
      7y
      Hi, Thank you for your review and for taking the time to write your experiences. We’re glad that you’ve recognised the wonderful colleagues we have here at the charity. It’s because of the hard work every single colleague does that means we can help the number of clients we do each year. Regards, Laura Carver Head of Debt Advice Service

      Explore other reviews about StepChange Debt Charity

      5.0
      19 Jun 2026
      Debt advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      It's more than a job working here, the satisfaction and pride from making significant impacts to clients makes it so rewarding. Team leaders within the Review Team are down to earth, approachable, empathetic and supportive. I couldn't wish for a better Team Leader to guide me. The whole team works together, everyone is friendly, supportive and there is freedom to speak your mind to make impactful change. The focus is client experience and quality, rather than call handling time and it is very different to other phone based roles within companies. Only 2 days required in the office, the rest of the time you can work from home which is a huge benefit for work/life balance and travel costs.

      Cons

      Honestly, I don't have any other than I wish the pay was based on performance rather than length of service as there would be more of an incentive to excel.

      avatar
      StepChange Debt Charity Response
      4d
      Thank you for your review and we're pleased to hear of your positive experience working at StepChange. In regards to pay and reward, as part of our five-year strategy it is in scope to review this package alongside how we manage and reward performance, and we will take this feedback into consideration.
      3.0
      5 Jun 2026
      Collections specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, last min holidays

      Cons

      Lack of flexibility. Long calls, poor sallary

      avatar
      StepChange Debt Charity Response
      4d
      Thank you for your review. We are sorry to hear that you feel the role lacks flexibility, calls are long, and the pay is not as you would expect. We do have a flexible working policy in place which we have established to offer colleagues a healthy work/life balance whilst ensuring we are available to help our clients when we need them. Unfortunately due to the nature of the role, calls can be long to ensure we are thorough with the support we provide to clients, but our ongoing transformation continues to explore ways we can be more efficient, such as investing in our online service so clients can self-serve. We are also completing a review of our pay and reward package and are seeking colleague feedback as part of this, so we will take your comments on board.
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