Pros
The diverse mix of people who work on the phones where all nice people.
Cons
The pay is appalling for what you have to put up with the training for the roles are are minimal your then thrown into the role and its "sink or swim". VERY BAD ! culture of bulling & harassment even on the most tiny things however if you are in managements buddy club they'd let you get away with murder. Career advancement forget it unless you are fresh out of school with no life experience and can be manipulated & moulded & have 0% people skills. Extremely hypocritical company does not live up to their "mantra" many staff end up drinking heavily after work. Targets are set so its almost impossible to achieve the monthly incentive which is usually not much at all. "open book management" = shut up put up don't question anything or you'll be set upon (I am not lying !) also if they end up not liking you they will set you up to be terminated this happened to so many good staff. Ive had many jobs in my life & this is the worst !!!!!!!!!!!!!