Supportive leadership but high call volume leads to burnout - Customer Support Specialist I Steadily Employee Review

Amazing team, worked with some of the hardest working people in my career. The company is doing great things and building a great product. I truly enjoyed the people I worked with every day, finding that in a job can be difficult. I always felt like I was learning new things from different teams and continuing to grow in my career.

Work/Life balance - this is made very clear in the hiring process. You will work a lot of hours to keep up with the intensity.

- Salaried pay on the higher end of the market - If you're an individual contributor within the company and happy with your salary, you will be fine - Team leads and colleagues on the floor are knowledgeable and supportive

- You will suffer middle management if your role is volume / metric based - Middle management is a mix of subject matter experts with little leadership skills, or people leaders with no insurance background - There is little accountability for middle management, and they are apathetic to the needs of their direct reports - If you do not already have a background in insurance, you will not receive appropriate training to succeed in your role - Trainers are just that, they are not teachers or subject matter experts - Reporting and metrics are often not accurate, and management is not equipped to properly analyze their data - There is no metric or data transparency per the above, and data experts from other departments control this tracking - QA metrics are a constantly moving goalpost that accommodate management needs and downplay individual successes