in my past 1year and 6 months the company or employer did excellent job to handle their crew/clerk, we enjoy working with this lovely type of people which help us to feel comfortable to the job and help us to engage and to enchance our communication skills while handling costumer .
Cons
i believe they need to increase the salary for them not to loose a very well trained people that can handle stress and can handle the cash, and for they need to be more open to those concerns from other crew