Pros
Nothing. I've been working in the customer service/retail industry for 20 years, and I wouldn't recommend this company to anyone.
Cons
- The more you do for them and the more you care about your job, the more they will walk all over you. - Will not respect your availability. I told them in my interview that I was responsible for picking my son up at 3 pm in the afternoons every day, and couldn't work between 2:30-3:30 on weekdays. GM said that worked fine. After 2 weeks there, my store manager started scheduling me to get off at 4pm a lot of days. I keep repeatedly pointing it out to them every time she did it and she still kept doing it anyway. Then I would have to argue and fight with them to get them to let me leave on time because none of the managers there ever wanted to stay. - Abusive management. Saved all the criticism for the ones who were actually showing up and trying to do their jobs even though they had workers constantly calling out and sitting around. For example , when I was working second shift , my relief was frequently late almost every single night. One night I really needed to leave on time (I had a super early dr appt the next am) and my relief was late yet again. My store manager was on vacation so I called my assistant manager to let her know third shift wasn't there yet and then I ended up having to stay until 1am when my relief got there. The next day instead of thanking me for staying over, the assistant manager chewed me out for waking her up the night before. Not a single word about the employee that was constantly late. Gossips and makes fun of their own employees behind their backs. Lots of high school mean girl mentalities. - Multiple co workers that were struggling with severe substance abuse issues. I was working with one girl in the very beginning who was nodding off in her car every night with lit cigarettes in her hands. After about 6 or 7 weeks of me noticing this behavior she got promoted to keyholder on my shift. The 3rd shift employee who was late every night also eventually got promoted to manager. The GM literally picked the employees there that were doing the absolute least but were the most inconsiderate to their coworkers and those were the people that got promotions. - One of the main reasons they probably got promotions... because the GM was literally never around. She took constant vacations almost every single month so she didn't have any clue what was going on in her own store. Her husband worked a job that enabled them to travel, so she would show up, work 2 or 3 weeks, then be gone for a week, and then just repeat the cycle again. I lost my grandmother in March and then my father unexpectedly in May and she was on vacation both of those weeks, so we were short staffed and I was having to cover shifts for all the call outs (people always called out more when she was on vacation). AM (a diff one by that point) then lost her grandmother in June and... wouldn't you know it... manager was on vacation that week too. So the AM ended up having to come in and cover multiple shifts that week, including the very same day as her grandmother's funeral. She was in tears because of the situation. Basically, the GM was just never, ever around when her people (including her fellow managers) really needed her. Managers should be allowed to take vacations but monthly is excessive. She'd been working for the company for 10 years, but I still don't know how she had that much time banked. You could definitely tell that she didn't care if she couldn't go more than 2 or 3 weeks without running off again. -Constant flip flopping of rules. At one point they told us to start scanning IDs, and said if we were caught not doing it, we would be terminated. but then customers started calling corporate so management started fussing at us for scanning IDs and told us all to stop. Even though we all signed a sheet of paper saying that we would be fired if we didn't. Other situations were similar stuff occurred. Management at my location were constantly trying to get us to break corporate rules. I just got tired of having a job that I had to live in daily fear of losing. But you're gonna threaten termination for every little thing, then don't be asking your employees (who are just trying to feed their families) to go against policy all the time. It's not fair to them.