Depressing job dealing with Charter's nasty customers - Customer Service Representative Spectrum Employee Review

1.0
20 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Good starting pay, plenty of hours, some good benefits, co-workers were decent, good training before being put on floor.

Cons

Everything else. Nasty negative customers. Management too restrictive to allow call center reps to properly address customer issues. Did not have consecutive days off. Management non-caring and unresponsive. Metrics near impossible to meet. Punished for needing to go to the restroom when not on a scheduled break. Not able to take a break when needed, only at scheduled times.

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5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

good place to work at

Cons

no bad things to say

5.0
17 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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