Charter Call Center; Vancouver WA - Retention Specialist Spectrum Employee Review

4.0
22 Mar 2009
Recommend
CEO approval
Business outlook

Pros

One of the best reasons to work at Charter was the pay. It was the only thing that kept me there for as long as it did. The benefit package was also a plus. We were always trained on the new products and the features and benefits of that product. It was a fairly nice facility, it was infact pretty new. It would have been nice to LIVE in an area that charter had service, because I would have got free cable, internet, and phone. . but in Vancouver, it's Comcast. Can't really say anything else good about this place.

Cons

Bad Reasons? I can name a million. First off, the management here does not care one bit about you. They are only looking at you as a number, not a person. It took me 4 months to get FMLA approved for a personal problem. They have MANDATORY overtime, which sure, is extra money, but they will schedule you your overtime, even if it means you have to come in at 5am and work for an hour, and then go home, and come BACK for your normal shift at, lets say 9am. Requesting time off was a pain in the butt. Lots of drama. TONS of it. Felt like highschool all over again.

Explore other reviews about Spectrum

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for. Overall they treat everyone with respect and there is a good work/life balance and everyone seems proud to work there. A ton of people have been working there for 20+ years.

Cons

None really, we were treated decently.

5.0
17 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

309
See reviews by: Helpful|Rating|Date|All