Not a fan - Retention Specialist Spectrum Employee Review

Very micromanaged. Everything is timed to the second. So, if you need to use the restroom and you’re gone 12 seconds past the time they think it should take you may be written up. Also, if you get a 98% on your surveys for customer’s satisfaction you still may be reprimanded for not upselling enough and they can block your bonuses/commission you should’ve earned. It’s about the money when it should truly be about retaining the customer.