Pros
Your coworkers are nice to commiserate with. That’s about it. Those positive reviews were definitely coached.
Cons
Everything. I was embarrassed to tell people I work here. It’s stuck in 1992. I left crying multiple times, and watched multiple coworkers cry at their desks. Senior management are gaslighting, condescending, micromanaging, power-hungry dictators that can’t stand each other and their employees, and have no idea what they’re doing. “Do as I say. Why are you doing that? I didn’t tell you to do that. Oh, *THEY* told you to do that? UGH, they’re the WORST.” - basically every day from YOUR BOSSES! Don’t expect to learn ANYTHING - you’ll just get yelled at for being wrong or not understanding. And don’t expect them to learn from you if you understand something that they don’t. You’ll just get yelled at and spoken over while explaining. Every day is literally a new yelling match, eggshell-walk, and a firefight here. And there is ALWAYS a fire to put out. Hours are micromanaged, but SM can do whatever they want, of course. “Summer hours” (leave at 1 on Fridays June-Aug) was promised at hiring, but “summer hours” actually meant you have the *privilege* to come in an hour early every day and “work through lunch” to leave early on Friday. Such a privilege. You and your job here just do not matter. Couldn’t get out fast enough.