This is the worst company I have ever worked for. - IT Support Solera Employee Review

Do yourself a huge service and run the other way now, don't even finish reading this review. Trust the reviews. If the site allowed ratings below 1 start, I would give them. Everything is terrible. In 2019, the investors that now run the place (Vista) fired the original CEO for financial shenanigans, and hired a new one. He quit 6 months later. The CIO, promoted from the flailing European business unit, continued to destroy the entire company's IT infrastructure until they FINALLY fired him in November. The executive leadership has wasted 10s of Millions of dollars in the last several years building pie-in-the sky new environments that still have almost no production applications in them, yet ignored even the most basic maintenance on the products that make all the money that the useless executive leadership team likes to waste. The largest call centers in the company have network and telecommunications equipment from 2001, it's not even supported. That's right, the phones and network in the largest call centers are not supported by the equipment vendors because the equipment is so old. There are production applications running on operating systems from the same time period. We hear nothing from the executive leadership except meaningless platitudes, and not even that for months, years at a time. They allow people with nothing but failure to their name in their entire career to dictate IT and Development architectural decisions. No raises in YEARS. Unless you are in the corporate office in Westlake, TX, you get none of the fancy benefits that have been mentioned in some of the other reviews. Turnover is unbelievable, some departments over 300% annually, nearly every team in every location has near 100% annual turnover. They can't fill positions in the US anymore, so most of the new hires are in Mexico or South America. Clueless idiots from the European part of the company are in charge of all aspects of product development and make all IT decisions. The former CEO pushed a cult-like pseudo management methodology with 80/20 90/10 30/30 crap that his executive management team, which is still mostly in place, still tries to push.