Disorganized Interview Process - Technical Support Engineer Softworld Employee Review

1.0
18 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Recruiters are kind and are willing.

Cons

Lack of communication from the agency.

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Softworld Response
2y
Thank you for sharing your feedback. While our interview processes are primarily driven by our clients and hiring managers, communication with our candidates falls squarely on our recruiting teams' shoulders; its our responsibility to provide updates on your candidacy, even when we don't have information, which it obviously looks like we failed at in your case. Your rating notwithstanding, it does appear from your comments that you otherwise had a good experience with your Softworld Recruiter, and that you obtained your current position through us. That said, I'd much appreciate any further comments or feedback you can provide on how we can specifically improve the parts of your experience that fell short. I can be reached anytime at 781-373-8452, and would be glad to learn from any of our Consultants how we can coach our teams to provide better service. Thank you again for your time and feedback.

Explore other reviews about Softworld

5.0
10 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Very open and communicative recruiters

Cons

No Cons at this time

avatar
Softworld Response
3mo
Glad to hear that you've had a positive experience with us, and thank you for representing us well on your assignment. If you have anything more to add, you can always contact your recruiter, or I can be reached at 781-373-8452. Continued success in your Quality Operations career.
1.0
11 Feb 2026
Recommend
CEO approval
Business outlook

Pros

I was able to work primarily remote. As an Account Manager, it might not be a bad gig

Cons

Take this with a grain of salt since their director of recruiting was let go, and that was a major issue up until 2024. I'm sure some of the feedback still applies though In short, it was the worst experience I've had in staffing. Constant negative feedback, unrealistic goals, and dealing with recruiting management that had no experience, or likely success, anywhere else As a recruiter, you were probably given 95% system requirements from DoD employers with 60 other vendors (Black Holes). Their idea of "manager contact" would be if they knew the managers first name, and intake calls had those 60 other vendors on them You would also have to make 30 documented cold calls on old jobs each day, before you could even work on something new. Then they would just pass the job back to someone else after a month and keep going. Having jobs with 500-1000 VM's attached to them were normal. Again, these are system requirements, and not even good system requirements.

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Softworld Response
3mo
Thank you for your candor. It appears from your review that your tenure occurred years ago, and you're right that there have been personnel, parent company integration, and process changes more recently. Furthermore, some of those changes have reflected pieces of the business prioritization and particularly older job categorizations that you're alluding to. That said, many of the most successful recruiters in the history of the company worked within the same business structure, customer base, and opportunities that you refer to. Dozens of recruiters have built combinations of 10-plus year careers, leadership achievements, multi-million dollar GP portfolios and ground-up growth paths under the same model. Those numerous success stories respectfully would have been impossible under a primary staffing model that you describe. Our model has never been perfect, and we've always operated in a "what's best for the business isn't always easiest for recruiting" mindset. That has yielded some frustrating assignments, particularly for senior recruiters accustomed to other environments that may have featured less individual accountability. While some of the job order assignments and tasks you're describing doubtlessly occurred, our years-long double digit growth and individual success stories paint quite a different picture for many people. Our model (both then and now) wasn't for everybody, and we wish you best success in wherever your professional travels have taken you since your time with us. If you have anything more to add, including anymore specifics you think would have improved the business, I can be reached anytime at 781-373-8452. Thank you again for your review.
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