3.0
28 Dec 2025
Former employee, more than 1 year
Columbia, MO
Recommend
CEO approval
Business outlook
Pros
great flexibility, cost savings , and wider talent pools, but can suffer from isolation, distractions, tech issues, and blurred work-life boundaries
Cons
Outsourcing means you lose control, maybe a little, maybe a lot. It will be more complicated to make the kinds of changes and corrections you have been used to making. Plus, outsourced help desk providers differ in their level of flexibility.