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      SoFi

      Engaged employer

      SoFi reviews

      SoFi *USED* to be great until they became a public bank - Anonymous employee SoFi Employee Review

      2.0
      27 Apr 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      **The pros mainly start when you are NOT in a customer facing role -Great pay -Good work life balance -Good health benefits -Love my current departments team

      Cons

      If you are looking to join SoFi, you might wanna read this. Your journey will not be an easy one if you are looking to grow. -COMMUNICATION LACKS. This is the biggest opportunity for SoFi. Upper management does NOT pass down changes or updates that are coming. EX: Customer Service doesn't learn about a promotion until DAY of and AFTER a customer mentions it when they call in. -Training is sped up leaving very little time to actually learn the ins and outs of your role. There is no test environment meaning very little hands on learning. Training feels like it sets you up for failure when you leave training and need to apply your "learning" to real life scenarios. If you are not in a customer facing role, you end up having to correct a LOT of the mistakes Customer Service makes from lack of training. -SoFi has begun hiring externally through 3rd party sites meaning you are now working with individuals who do NOT know SoFi and who do NOT have any previous banking experience. There are also language barriers and very little room for growth due to the mass amounts of external hiring. -If you're looking for feedback and criticism to grow, management is NOT involved enough. Most managers are sitting in meetings when they should be more hands on with their team.

      avatar
      SoFi Response
      3y
      We sincerely appreciate your candid, honest feedback - it's the only way we will continue to improve and achieve our ambitions of becoming a 'best place to work' caliber company. We're happy to hear you have a good work/life balance, feel your pay and benefits are competitive, and are enjoying your team. That said, most of your comments are troubling to hear. We know that we have an opportunity to improve communication amongst teams - it is a topic that has come up on our most recent engagement survey, and please know that our Comms team is working hard to get to the truth on this so we can have a scalable solution. One potential solution is investing in a new intranet, which we are investigating now for a potential roll out later in the year. The growth of the company and industry means that we have to be adaptable and flexible; however, we want to make sure our front-line employees are set up for success. Our Learning & Delivery team is always looking to improve how we train employees, so we encourage you to share your feedback directly with them. Additionally, I have shared your feedback with our Business Partner leadership team so we can further address your concerns. That said, we'd love the opportunity to discuss your concerns 1:1 so we can improve your experience. If you're open to it, you can set up a meeting with us by reaching out to your PBP or emailing me at glassdoor@sofi.org. We hope to continue this conversation so we can do better by you!

      Explore other reviews about SoFi

      5.0
      30 Jun 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great CEO, good growth opportunities and interesting work. Have worked at a lot of finance/fintechs, SoFi is the best by a long shot.

      Cons

      Benefits could be better, less competitive than other fintechs

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      1w
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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