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      SoFi

      Engaged employer

      SoFi reviews

      Awful! DO NOT WORK HERE! - Member Service Representative SoFi Employee Review

      1.0
      17 Aug 2021
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      free snacks and drinks health benefits

      Cons

      Sofi is the absolute worst company to work for. I wouldn’t recommend anyone work there. Sofi is a giant lie. They lie about the culture, they lie about inclusion. All Sofi cares about is money. They could care less about the people who work for them. Managers will lie and find ways to terminate employees they don’t like. Pay is below average, especially when compared to companies like Citibank and Bank of America. They demand perfection out of their employees with little room for error while managers get endless time off and you have very little support

      avatar
      SoFi Response
      4y
      Thank you for your candid feedback. Our Operations employees are on the front lines talking to our members every day, and helping them get their money right. We are incredibly grateful for their (and YOUR!) dedication to our mission. Your comments are not indicative of the culture we are striving to create. While we are glad to hear you have enjoyed some of the benefits we offer employees, we are troubled to hear your comments around poor management and unethical behavior. We do not condone this behavior in any way. We are continuing to roll out trainings for managers that will help give them the tools and resources they need to keep supporting and inspiring their teams. We also frequently review employee compensation to ensure it is fair and competitive based on external market data. While we know we are on thin ice with you, we would like the opportunity to further understand your experience so we can improve in the future. We see feedback as a gift, and deeply care about our employees' experience, so we would like to know more. If you feel comfortable, please reach out to me directly, your People Business Partner, or email glassdoor@sofi.org so we can discuss further.

      Explore other reviews about SoFi

      5.0
      12 Jun 2026
      Loan originator
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing culture, They love and treat there employees amazingly. realistic expectations for goals. Want and actually push employees to move up and gain more experiences

      Cons

      Depending on your manager you’ll love or hate your job due to how they treat you as an individual.

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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