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      SoFi

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      SoFi reviews

      A Tough Day. A Tough Day, Indeed - Software Engineer SoFi Employee Review

      2.0
      22 Dec 2020
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      They say they strive to the best culture in the world, but it's a front. It's deceiving and the leadership team tries to care but all they care is the money. Compensation, benefits, and free food (in the office) was a nice perk.

      Cons

      1. Little autonomy. Ever since the “partnership” with Indeed, we have lost all autonomy in our book of business. 2. Zero transparency or executive level support. The entire executive team seems to have zero idea what is happening in the go-to-market org 3. Continuous roadblocks to success. You’re not setting your employees go up for success and you’re seeing people leave because they realize the workload is not sustainable. 4. Lack of diversity. 5. Measurement. If you expect your team to perform, give them quotas on time and transparency into how they are built 6. Collaboration. Properly define the roles and responsibilities between marketing/product/engineers and the counterparts. It’s provides chaos internally and a poor client experience externally. There is no best culture in the world when the leadership team doesn't act on it. Even during this pandemic, the members of the people team has yet to care and ask if their employees are burnt out or not.

      avatar
      SoFi Response
      5y
      Thank you for taking the time to share your candid feedback with us. We're disappointed to hear your experience at SoFi is not meeting your expectations. We are committed to creating a culture where people love to work, and while we believe we are making positive strides, we acknowledge there is room to grow. I'm glad that you find your compensation package at SoFi competitive, but very sorry to hear you feel transparency, collaboration, and leadership needs to improve. We acknowledge there is improvement to be made in these areas, and I want to assure you that they are top priorities going into next year. We genuinely care about your feedback and overall experience at SoFi, and would like to try to turn things around. If you're willing, I'd love to speak with you 1:1 about your concerns. Please feel free to reach out to me directly on your own time if this is something you'd be interested in. If you feel more comfortable relaying your feedback to your manager or a trusted executive, I'd still appreciate learning more. Either way, your constructive feedback will help us continue to improve.

      Explore other reviews about SoFi

      5.0
      12 Jun 2026
      Loan originator
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing culture, They love and treat there employees amazingly. realistic expectations for goals. Want and actually push employees to move up and gain more experiences

      Cons

      Depending on your manager you’ll love or hate your job due to how they treat you as an individual.

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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