Well Paid, Well Fed, Well Treated - Customer Service Consultant SoFi Employee Review

5.0
9 Jun 2016
Recommend
CEO approval
Business outlook

Pros

- The pay rate for the tasks I do, on top of the over/double time received for extra work is definitely competitive to any other company I have ever had - The lunch and dinners provided are [almost always] delicious, and there is always a plethora of snacks, coffee, water and drinks available - When I am in need of a learning opportunity, my manager does not hesitate to reach out and coach me. I feel that I have a great relationship with all of my superiors where they feel comfortable correcting any actions I need assistance with, and I try to be quick in those corrections - The CEO is very approachable, wants and encourages feedback from employees in how to make the workplace and the company better - When miscommunications occur (see cons), the majority of managers/upper management are willing to give explanation to why something resulted the way it did

Cons

- There is a large amount of employees here, some of whom I still don't know their names. It can be difficult to feel fully united as a company when you do not know everyone - Due to the large amount of employees, it is difficult to always have everyone on the same page. Miscommunications can occur between management and underwriters and occasionally it can be difficult to result in a positive outcome for the customer

Explore other reviews about SoFi

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You pick your own schedule

Cons

Lots of events during week days

2.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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