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      Snap

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      Snap reviews

      I enjoyed my time there but it was time to move on - Senior Trust & Safety Specialist Snap Employee Review

      3.0
      4 Jan 2019
      Senior trust & safety specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great health benefits, 401k, RSUs - Great co-workers (Santa Monica location) - Great environment

      Cons

      - Low pay (they tend to pay customer support agents lower than industry standard) - No work/life balance; a ton of OT. You are expected to do the work of 5 people - I ended up transferring to new location, but did not get a pay increase due to the cost of living in that area being 25% higher than Santa Monica - San Francisco office (very unfriendly office - I felt like I was an outsider and was ignored by others there) - I was unfairly passed up on a promotion because we didn't have enough people and I wasn't able to work on "special projects" and was stuck in customer support queues.

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      5.0
      2 Jun 2026
      Analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great working culture and mission of work

      Cons

      I don’t have any cons

      2.0
      17 May 2026
      Growth marketing lead
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great base comp - Unlimited PTO - Good food at offices

      Cons

      - Leadership is incompetent. This company will die and when it does, it will be no one's fault other than Evan. - If you disagree with leadership and speak up, you will be punished. All SMC VPs hired each other from past companies. They are all corporate ladder climbers from Meta with no morals. - Being a leader at Snap means leading through fear and regularly throwing tantrums in conference rooms. - The ads business is a joke. No matter how many ex-[insert big tech name] engineers work on the product, you can't monetize an audience of 13 year olds or people who's sole use case for this app is inappropriate. - There is truly nothing redeeming about this business, B2C or B2B. It's all smoke and mirrors. I've never seen the population of monetizable users grow, it's only gone down since I've joined. To offset this we acquire the cheapest users possible to appease investors who see straight through this BS.

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