Toxic environment - Customer Success Manager (CSM) Smartly Employee Review

2.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice offices maybe? Some of the junior team are nice.

Cons

The most toxic cliquey company I've ever worked at. Whenever anything goes wrong fingers are pointed which leads to a toxic environment where no one trusts another. Many at management level are simply not fit for the job and you'll only get far at all if you're in with the right people. RTO policy is a joke as it only applies to those not senior. Millions spent on lavish events for senior management yet pay rises for juniors are far below inflation levels. Many people across the business leaving due to burnout, and more and more middle management are being hired who don't seem to do anything or know anything about the product, and pass those issues onto the people below them.

Explore other reviews about Smartly

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice to work with the people there.

Cons

Nothing bad to say about experience.

1.0
11 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

On the surface, the company has potential. Powerful platform that connects with a wide range of channels. But that’s where it ends.

Cons

Do you like constantly moving targets? How about no firm product roadmap? Or maybe poor executive leadership that pushes you to your breaking point? Then Smartly is the place for you. Breakdowns among executive leadership from sales, marketing, and product all make for the perfect storm of chaos that is impossible to navigate. You’ll join endless all-hands meetings with C-Suites screaming “GSD” paired with “push push push” as their version of a rally cry for everyone to meet aggressive quarterly targets. Culture is toxic and unenjoyable. Employee turnover is constant, whether by choice or by force. There is no time for celebration for any type of wins, whether they be on a department or company level. If you’re looking for a rewarding experience, this is not it.

10
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