Never again. - Customer Service Representative (CSR) SilverRock Employee Review

1.0
21 Mar 2024
Recommend
CEO approval
Business outlook

Pros

The pay is decent I guess.

Cons

The bread crumb you when you're looking for growth. You'll be a top performer and an ideal candidate for a promotion or a move to a different position and they'll not even entertain you.

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SilverRock Response
2y
Thank you for sharing your perspective as a Customer Service Representative. SilverRock strives to create opportunities and improve lives of both our customers and our employees, and a big part of that is ensuring our employees are happy with their position. We are frequently promoting from within and encourage current employees to chat with their leader if they are interested in a new opportunity within the company. We're sorry to hear you did not experience that. Although we may have parted ways, we wish you all the best in your next endeavor.

Explore other reviews about SilverRock

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is great

Cons

None to advise at this time.

4.0
21 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work life balance is good.

Cons

Takes a while to get promoted

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SilverRock Response
1mo
Thank you for sharing your experience as a current team member. We’re glad to hear you’ve found a strong work-life balance at SilverRock, as supporting our team members’ well-being is something we truly value across the Family of Brands. We appreciate your feedback around the promotion timeline. Career growth and advancement processes are continually reviewed on an annual basis as part of our ongoing investment in development, training, and leadership support. Thank you for being part of the Family of Brands, and we wish you continued success.
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