Pros
Easy schedule, flexible hours made having a life easy. Employees were mostly great to work with
Cons
Training was a joke, there was no actual professional training, nobody took the time to work with you, it was very much a teach yourself this piece of software, and how everything works, type of positions. They gave you a piece of software and hoped you learned how it worked in a few weeks. Not nearly enough employees for the amount of clients you were asked to work. Metric design also actively punished the system working properly..... which makes no sense at all. Company actively worked to take bonuses away from the employees, at one point taking all bonuses away from the employees with 1 day notice, thereby hiding their intent from the employees, an absolute trash move.