- Bullying culture, it's either that you fit in with it or you get driven to leave - several members of staff have been driven to leave, and when they've spoken to management about it, nothing has been done to support them
- Lack of confidentiality - when you ask for support, it is spoken about to other staff members
- Discrimination against staff with disabilities, including things like not putting adjustments in (even though the charity is disability confident and talks excessively about wellbeing) - and doing things like extending staff's probation periods based on days off related to their disabilities which they have not been given adjustments for (which btw is a legal requirement)
- There are inappropriate relationships and conflicts of interests - people are being recruited based on being friends with management rather than skill
- Negligent of customers - for example not addressing when customers have expressed vulnerabilities, a few customers said they were suicidal and had made attempts on their lives but the management did not know what to do, so did nothing to safeguard the customers
- They take credit for work done by front line staff
- They are far too target orientated - They just want to use customers to increase their statistics and programme starts, they see them as numbers rather than individuals who really need support
- Unequal pay between staff members - even if they have the same roles and the same amount of experience
- Staff come into work very late, they drink and take drugs before coming in to work and while they're at work.
- There are staff members on the phone having a personal conversations while customers are about
