It used to be a great company - Senior Software Engineer ServiceTitan Employee Review

2.0
6 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Engineers. I've worked in ServiceTitan for a long time and I've met a dozen of great engineers that I've learned a lot from. But recently most good engineers left the company and there's very few people that are worth working with. Stack. Most part of the application uses the latest version of .NET Core and React which helps to be up to date with modern frameworks.

Cons

Company loses talented engineers. For the past 1-2 years things got much worse since company loses talented engineers without getting any good hires. From what I've seen company hires Senior/Staff engineers that would go on and spend a week just trying to run unit tests. Or another good examples here would be Staff level engineers that push 1-2 medium size PRs (1k lines of changes/medium size refactoring/small feature or integration with a third party API) in 6 months! Company hires more and more managers. While the overall product is still relatively small, the distance between top management and a regular engineer keeps increasing. As a result most people are now play much more politics than do actual work. Work has become much more about stroking ego of your manager than making impact on the product by building new features or helping customers resolve their issues with the product. New managers that have joined the company show little to no interest in building the product or solving customers issues, it seems that they are much more interested in Your delivery as an engineer doesn't matter. I've seen engineers that barely exist in terms of how much they deliver. It's absolutely okay for an engineer to spend 5x-10x time to build a medium size features that you would expect to be done in a month. As long as you're friends with your manager, you're completely fine. And on the other hand, you can deliver twice as much as any other engineer on the squad with a greater quality in terms how well the things that you build work in production, but if someone doesn't like you as a person they will start making things up or find the smallest thing just to put you down and tell others that you're not that great.

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

2
See reviews by: Helpful|Rating|Date|All