Proud to be a Titan - Anonymous employee ServiceTitan Employee Review

5.0
18 May 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You get all the cool stuff that a lot of other tech companies offer: free food, great benefits, unlimited vacation, quick mobility, cross-functional exposure... but what really keeps people here is this... A lot of us could work anywhere in tech, but we choose to work here because our day-to-day helps tradesmen grow their businesses and provide employment and opportunities to their communities. This is not a trendy app that makes your pictures pretty, or a tool to give executives a few extra accelerators on their quarterly bonus... This is a once-in-a-lifetime opportunity to be part of a unicorn startup distrusting the way contractors do business for the better. We want to champion the little guy. Fight for the underdog. We’re scrappy, smart, and humble. This is why we are here. If you’re looking for a job that’s sole purpose is a financial supplement to your lifestyle... you might not connect. If you’re looking to be part of something great, to change things for the better, and to help people (and yourself) realize their true potential. Then you’ve found your home.

Cons

Obvious growing pains from scaling from 4 to over 400 employees in less than 4 years. Any fast growing company goes through this. Continue to make preserving culture a top priority.

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ServiceTitan Response
7y
Thank you for your feedback and your insightful advice which champions innovation - one ServiceTitan's guiding principals. We hope that you continue to make your home here, serving the many SMB and Enterprise customers which make up our great customer base.

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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