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      ServiceTitan

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      THE EXPERIENCE OF MY LIFE - Anonymous employee ServiceTitan Employee Review

      5.0
      7 Apr 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      As others have said, this is the most brilliant group of people I've worked with. The company is full of smart people who care deeply about their customers and colleagues. It starts at the top with genuine and inspiring leaders who have attracted top notch managers. Even more so I find myself surrounded by awe-inspiring individuals at every level of the organization who collaborate to accomplish impressive feats. Our product is hands-down life changing for customers. It's rewarding to be thanked and hear how I've changed someone's life every time I finish onboarding a new customer. My manager is very hard working, passionate and helpful. So are people in my department as well as in other departments. It's exciting to be part of a company that is growing quickly and expanding into many opportunities. It's clear this company will be a giant success and the next big thing, but what's even more special are the people, the product and the impact.

      Cons

      A handful of entitled early employees have recently become a distraction to the company. They try to make themselves important, relevant and visible by making senseless comments that have little validity and waste our time. It's clear to colleagues that they are the same small group that has banded together on here recently to post a few negative reviews. They're unhappy because they don't get much attention anymore because they're being out-shined by countless others who work very hard and produce impressive results for the company. Other early employees are some of the most hard working, humble, intelligent and helpful colleagues I've ever had.

      avatar
      ServiceTitan Response
      8y
      Thank you for the feedback! We hope that our launch since this review of performance management and development program (exPaND) has helped with keeping us focused on recognizing performance! Additionally, with our fun employee events such as the picnic, our halloween celebrations (hope you enjoyed the Leadership team delivering candy grams around the building!), and more and open office space (new floor opened) this will enable more collaboration.

      Explore other reviews about ServiceTitan

      5.0
      30 May 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      great product, demos are put up for you.

      Cons

      quota is a little unreasonable. pipeline can be garbage.

      1.0
      17 May 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

      Cons

      -Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

      3
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