showing signs of vulnerability - Customer Success Manager (CSM) ServiceChannel Employee Review

2.0
2 Jul 2025
Recommend
CEO approval
Business outlook

Pros

remote work, unlimited PTO (as long as you can take it)

Cons

try and fail since Fortive bought the company. No major product release and the ones we do release either break existing processes or are only created for Walmart. Revolving door in the C-suite over the last 3 years has created instability and high turnover throughout the company. Fight to defend any semblance of work/life balance. No clear roadmap for promotions

Explore other reviews about ServiceChannel

5.0
26 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Good people good salary and great product

Cons

Only remote. There is no office

3.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good pay, fully remote, decent tech stack

Cons

Leadership unaligned, extremely different levels of expectation from person to person

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