End of an era - Anonymous employee Service Express Employee Review

4.0
14 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Employee-centric culture (in most departments), kind leaders who lean into mentoring their team holistically, guaranteed pto (none of that “unlimitedptohat’sactuallycappedat5.5weeksandthenyou’reinvestigated”), paternity benefits for both women and men (more than 4 days).

Cons

Moved too quickly and lost sight of it’s humane practices after urgently trying to stabilize.

Explore other reviews about Service Express

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

2
See reviews by: Helpful|Rating|Date|All