Pros
Depending on the contract you're assigned, you can get bonus. They always have overtime available for most contracts. There is many opportunities to move up.
Cons
During the interview process, I was told that there would not be overtime unless prior approved, it was not disclosed that there would be mandatory 8+ hours of overtime required a week. I was told that if the position did not work for me, I could be switched to a different position, only to be informed during orientation that was not the case, you could only move to higher or lower roles in the company. There is a lot of micromanaging in the company. In the interview I was told we could miss no more than 24 hours working time, roughly 3 days, but orientation said no time missed was allowed, even for court or emergency situations. We were thrown onto the phones on day 4, when we were instructed in orientation that we would be training for 2 weeks before we were on the phones. For my specific contract, we were contact members on behalf of their insurance. We were told that we would have some people who would yell and/or cuss at us. We were not informed that it would be a daily occurrence and we would get little to no support from supervisors or managers. I submitted an ADA accommodation because the overtime was affecting my health, and then policy I was taught in training was no longer correct and I was in trouble. Yet when I had them clarify the policy, they agreed that I was doing the right thing, but I just needed to do better anyway. They never did explain how I could do better. When bringing up questions or concerns to higher ups, it was turned on the individual for not being good enough or being shamed for speaking up. I have seen people humiliated first hand by the director of the department I was working. When I submitted my notice, I was told to join a google meeting that was not recorded, and told to clock out. I had to ask 3 times to get them to state plainly that I was not working out my notice. There was no meeting telling me of my final pay or what to expect when leaving. There was little to no communication. I also almost had to get a lawyer involved to get my PTO and final bonus that was not paid out, which the HR did little to nothing till I informed them I would seek legal action if it could not be resolved.
