Not Family Friendly - Customer Service Representative Sentry Employee Review

2.0
23 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Plenty of hours Great coworkers The company and department celebrated the employees frequently plus had many events

Cons

No flexibility Not great pay Management was often very cold

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Sentry Response
3y
I appreciate your feedback. I’m glad you were able to experience the team-oriented atmosphere we have at Sentry and the time we take to celebrate together. We understand every employee’s situation is different. A positive work/life balance and flexibility is built into our work model and is important to us. We encourage all of our employees to have an ongoing conversation with their managers regarding their situation. Thank you for your feedback. Elisha Williams – Chief Customer Services Ops Officer

Explore other reviews about Sentry

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

work life balance is great

Cons

pay is below national average

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Sentry Response
8h
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits. Javier Sotelo – Senior Director of Talent
4.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

hybrid, very good benefits, mostly good work life balance

Cons

on call sucks so bad, more flexible work from home schedule would be nice

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Sentry Response
7h
We appreciate your feedback and review. We’re glad to hear our benefits and hybrid work model are something you enjoy. On-call work is essential to supporting our teams, and we understand the value that our Developers bring to the organization. The hybrid work model is also essential to Sentry’s culture, as it allows for balance and collaboration each week. Javier Sotelo – Senior Director of Talent
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